SHIPPING AND RETURN POLICY

Shipping Policy

Your orders Pricing and availability are subject to change without notice. We reserve the right to refuse any order on this basis.Please make sure to provide your preferred shipping address when making your purchase as we are unable to redirect orders once purchases are made. If you have any problems or questions about your order, please get in touch with Customer Service by email at thestore@joyofkosher.com. Once your purchase is made, we will confirm your card details and will do our best to keep delays to a minimum.

Shipping

Shipping for most of our items will incur a flat fee of $10 per order.

Please note that we can only ship within the continental United States and not to Puerto Rico, Alaska and Hawaii at this time. However, we are working to improve our shipping abilities every day. We will do our best to dispatch your order within 48 hours of purchase. Some items may require additional time. Your package will take between 4 and 7 days to arrive after dispatch via Ground Shipping. We cannot offer overnight shipping at this time. You can track your order via the tracking number you received with your order confirmation. Shipping terms are F.O.B. Brooklyn, New York. Delivery times are estimates only and Joy of Kosher is not responsible for delays. We ship via UPS or Federal Express within the 48 continental states.

Returns & Exchanges

We truly hope that you like your purchase. However, if it’s not quite right for you, we will be glad to take it back. We are happy to refund or exchange any unwanted items within 30-days based on manufacturer return policies. After 30 days, the manufacturer’s warranty process must be followed. The customer is entitled to the manufacturer’s warranty and Joy of Kosher makes no additional or independent warranty.

WE CANNOT ACCEPT FOR RETURN any NON-ELECTRIC PRODUCTS THAT HAVE BEEN USED OR ANY NON-DEFECTIVE ELECTRIC PRODUCTS THAT HAVE BEEN USED.

If your order arrives damaged, please be sure to save the product AND the original box and packing materials it arrived in. Notify us immediately to arrange for a carrier inspection and pickup of the damaged product.

In the event that you do not receive the product you ordered, please call us to arrange to pickup the incorrect product at no charge to the customer. Please report the problem at the time you receive your order. We will expedite the shipment of the correct product.

For ANY exchange or return issue, please call 855-JoyofKosher or email thestore@joyofkosher.com.com Subject: Returns Department at to obtain a Return Authorization number (RA) before shipping your product. NO returns of any type will be accepted without an RA Number. For faster service please have the following information available when calling: customer name, order number, serial number if applicable, and nature of problem.

Joy of Kosher strongly recommends you fully insure your return shipment in case of loss or damage. Be sure that the carrier can provide you with a Proof of Delivery. Customer is responsible for shipping charges on returned items. We will pay freight on return of DEFECTIVE product to the customer.

All products returned MUST be 100 percent complete, containing ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

DEFECTIVE returns can be returned directly to Joy of Kosher within 30 days from the invoice date, at our discretion based on manufacturer policy for: credit, replacement, exchange, or repair. Any product that is missing the UPS code can ONLY be replaced with the same product. After 30 days, all manufacturer warranties apply.

All defective returns will be credited or exchanged.

NON-DEFECTIVE returns will be accepted directly by Joy of Kosher within 30 days from the invoice date if the product is not opened and within 14 days from the invoice date if the product is opened, at Joy of Kosher discretion for: credit or exchange. All non-defective returns are subject to no less than a 10% restocking fee and no more than a 20% restocking fee based on the condition of the items returned. We reserve the right to refuse a return. Absolutely no returns will be accepted 30 days after the invoice date of the product. Shipping and handling charges are non-refundable.

Due to manufacturers’ policies and restrictions, Joy of Kosher cannot accept returns of items that have been discontinued by the manufacturer.

Legal Disclaimer

Joy of Kosher disclaims all warranties either expressed or implied of fitness for a particular purpose. This disclaimer in no way affects the terms of the manufacturer’s warranty, if any. If goods are being purchased for export, the purchaser is responsible for obtaining export documentation from the federal government. In addition, warranties on exported product may vary, and may even be null and void. Any and all liabilities are only for the products purchased.

Pricing Disclaimer

All pricing is subject to change without notice. For all prices, products and offers, Joy of Kosher reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisement, and other extenuating circumstances.

Joy of Kosher.com makes every effort to ensure the accuracy of its pricing on its Web Site. However, as humans we do make errors. As a result the documents and graphics published on this site may contain technical inaccuracies or typographical errors. All descriptions and graphic are provided “as is” without any kind of warranty.

If an error is made and a product is listed at an incorrect price, Joy of Kosher shall maintain the right to cancel or refuse to accept any order placed for the product at the incorrect price. In addition, we cannot guarantee any prices listed on other Web sites or search engines.

A note to parents of children under the age of 13

Children under the age of 13 should not be submitting orders, application forms or any other request without parental or guardian consent or supervision. We encourage you to supervise the online activities of your children.

NOTE All trademarks are registered trademarks and are the sole property of their respective owners. Photographs are courtesy of the manufacturers.

SECURED SERVER At joyofkosher.com your order process is secured with Secure Socket Layers (SSL) encryption standard. SSL provides you with the freedom to shop online without the fear of your credit card information being stolen.